Legends we’re operating as usual over the Easter holiday period. A further reminder that our store is fully synced with our live stock levels, so anything available to purchase, including products marked low stock, is currently in stock. As soon as an item sells out, it will be marked sold out instantly/automatically on the storefront. Cheers.

Ordering, QR Codes & Emails

Q1. How does ordering actually work here?

Simple and easy. You browse the range, add what you want to cart, hit checkout, drop in your shipping details, pick your desired cryptocurrency and apply a discount code if you have one.

When you proceed, you land on your personal invoice page with a live payment panel and a unique QR code tied only to that order. The system then watches the blockchain, detects your payment, and drives the order through to processing automatically. 🚀

Q2. What is the QR code on the invoice page?

That QR code is the “no mistakes” key. It already contains the correct wallet address and the exact amount required for that invoice, so your wallet can fill everything in for you. You just scan, confirm in your wallet, send, and the invoice page will pick up your transaction as it hits the network. 💪

Alternatively you can separately copy the address and the exact amount too. 🤝

Q3. What emails do I get and when?

We keep email lean and useful.

  • Email 1: Invoice upon order creation.
  • Email 2: Payment confirmed / order locked. Once your payment is confirmed, you get an email saying your order is officially locked in and moving into processing.
  • Email 3: Processed + tracking. Once your order is processed, you get a third email with your tracking number. We provide tracking on our orders as standard, even though this is not the norm in the broader scene. In reality, the overwhelming majority of operations do not provide tracking at all due to the many variables involved needed to secure this process which we have robustly. Tracking is therefore provided as a convenience and shipment record.

If you do not see these, check spam, promotions and filters first, then raise a support ticket with your invoice reference.

Payment & Crypto

Q4. What cryptocurrencies can I pay with?

Right now we accept BTCLTC and XMR, which covers almost everyone. If you strongly prefer a different coin, open a support ticket and ask, in many cases we can accommodate it and we usually respond well inside 24 hours.

Q5. I am new to crypto. What is the simplest way to pay?

Two paths most customers use:

  • Wallet route: Install a wallet, for example Exodus, buy BTC/LTC through their integrated partner like Banxa, then scan the QR on your invoice and send directly from that wallet. This keeps everything simple and in one place.
  • Exchange route: Sign up to a reputable exchange like CoinSpot, fund your account and buy BTC or LTC, then send to the invoice address shown. Very rarely, new users may get a phone call or check from the exchange before they release the funds. They are just checking you are not being scammed, so confirm calmly and pass them on.

We strongly suggest avoiding any service that regularly holds or delays outgoing transfers for vague reasons; it adds lag that we cannot control on our side. We have heard CoinJar is becoming notorious for this, for all of their customers old and new.

Q6. My invoice still says “awaiting payment” but I already sent. Is this normal?

Yes, for a short period. Wallet sends can take a few minutes to show; exchange withdrawals can take longer. If you’re paying through CoinSpot, make sure you confirm the withdrawal in the email they send you.

Keep the invoice page open and give the network time to confirm.

Q7. I underpaid by mistake. What happens now?

Just send the missing amount to the same invoice address. The system keeps a running tally of what that invoice has received and will recompute the difference. Once the total received matches the required amount, the invoice flips to paid and your order proceeds. Again, scanning the QR or using the “copy exact amount” button is how you avoid this from the start. 💪

Q8. The invoice expired but I had already paid. Did I lose money?

No. If you paid to the correct address, your funds are safe and received. In this case the invoice may just move into a “late” or “manual reconciliation” state. Open a support ticket with your invoice reference and transaction hash and we will connect the transaction to your order and clear it forward. 🤝

Accounts, Affiliates & Store Features

Q9. Do I need to register an account?

You can check out as a guest, but an account is where the system really shines. Registered users can see order history, track current orders at a glance, manage support tickets in one place and access affiliate tools. It turns the store into a control panel for your orders rather than a one-off checkout.

Q10. How do affiliates work here?

Any registered member can hit the Affiliates tab, generate a personal discount code, and start sharing it. That code gives your people a standard 5% discount, and every purchase with your code feeds commission into your store credit balance. When you reach $300 in credit, the system lets you cash that into a one-time store credit code. No manual tracking, no spreadsheets, just automated credit stacking behind the scenes.

Security, Privacy & Support

Q11. Is my information secure?

Access to sensitive areas is locked down at the infrastructure level, and we operate on a “minimum necessary” principle, so only what needs to exist for your order to run, exists.

Q12. How discreet is shipping?

Packages are plain and practical. The focus is protection and privacy.

Q13. Do you deliver to Aus Post parcel lockers?

Yes. Parcel lockers can be used. Just make sure the locker details are entered correctly at checkout.

Q14. How do I submit a support ticket and get help fast?

Head to our support ticket page and fill in the form. You will get a response within 24 hours, usually much sooner. For fastest handling, include:

  • Your invoice reference or order number
  • The email used at checkout
  • For payment issues: transaction hash and coin used
  • For delivery issues: your tracking number

Q15. Where can I see reviews and long term feedback?

We maintain open review threads so you can see unfiltered customer experiences and a long history of deliveries and outcomes.

  • ASF review thread: https://aus-sf.org/index.php?threads/sassys-pharmaceuticals-pricelist-reviews.4632/
  • UGLTalk review thread: https://ugltalk.is/index.php?threads/sassys-pharmaceuticals-updates-reviews.923/